FAQs

Products

  • How are PROVAULT products different from other CBD sports performance products?

    Provault Relief products (Muscle Cream, Muscle Rub, Dry Spray, Cooling Roll-on) include natural ingredients which have been approved by the FDA as Over-the-Counter (“OTC”) drugs, which means they have been found safe and effective for use by the general public without a doctor’s prescription. The OTC drugs camphor and menthol are found in PROVAULT performance products, allowing us to make verified claims about the effectiveness of these products for relief of muscle and joint pain, as well as relief of other body or skin challenges. Additionally, our products are all natural, vegan, GMO-free, soy-free, and gluten-free, and are infused with natural botanicals, including THC-free Hemp-CBD. Our products are made without any parabens, phenoxyethanol, sulfates, PEGs, propylene glycol, petroleum products, artificial colors, or synthetic fragrances.

  • What can I expect when using the PROVAULT products?

    Our Relief products provide relief from minor muscle and joint aches and pains, while our Protection products minimize the natural friction that causes skin chafing and our Recovery products offer soothing relaxation for tired muscles.

  • Are PROVAULT products scented?

    PROVAULT products are natural and lightly scented. Like many sport creams on the market, PROVAULT contains combinations of Menthol and Camphor, the ingredients which give our products that noticeable cooling/warming effect. However, PROVAULT products feature a lighter and more pleasant scent compared to traditional sport creams.

  • What is the difference between a cream and a salve?

    The main differences between creams and salves are the ingredients and the intended use. Generally speaking, salves are simpler in terms of ingredients whereas creams are generally more complex formulations. Creams are water-based, with natural oils blended in water to promote faster absorption, and are generally more convenient for areas of the body where application is more frequent, such as hands and arms. Salves or ointments are made with all-natural oils and organic waxes, specifically chosen to enable deep penetration into muscles and joints. Salves and ointments generally stay on the skin longer than creams.

  • How should I use or apply the PROVAULT products?

    PROVAULT products are designed for various usage applications based on your lifestyle and need. For example, Anti-Chafe glide is perfect pre-workout and is designed to provide a barrier to reduce chafing. Bath Salts are ideal for a post-workout soak. Cooling Roll-On and Dry Spray are ideal for hands-free, on-the-go application while Muscle Cream and Muscle Salve are great for pre-workout soothing and post-workout down time. Review the application and usage instructions specific to each package for recommended application and dosage.

  • Are there any areas of my body that should I not apply PROVAULT?

    While all PROVAULT products are formulated with function in mind, you should take care to not apply PROVAULT relief products that contain menthol and camphor to the face, especially around the eye area; to any mucous membrane areas such as the mouth and nose; to broken skin; or to the genitals and nearby areas.

  • Should I use your PROVAULT before or after exercise?

    PROVAULT products are designed to fit into your busy lifestyle. You may use our products before, during, or after exercise.

  • Are PROVAULT products tested on animals?

    No. Our products are cruelty-free and are never tested on animals and don’t contain animal products.

  • Are PROVAULT products vegetarian or vegan?

    Our products are considered vegan. Also, PROVAULT products are gluten-free, soy-free, and non-GMO.

CBD

  • What is CBD?

    CBD (Cannabidiol) is one of the many cannabinoids found in the Cannabis Sativa L. plant. PROVAULT uses only pure CBD isolate extracted from the industrial Hemp plant, which contains less than 0.3% THC, which is the psychoactive compound found in cannabis. These Hemp plants are grown in accordance with Federal and State laws. Our CBD is non-addictive, non-intoxicating, and is THC-free.

  • What is the difference between CBD Isolate and Full-Spectrum CBD?

    CBD Isolate is produced by singularly extracting CBD from the industrial Hemp plant and isolating it from all other compounds. It is the purest form of CBD. Full-Spectrum CBD is an extract that contains all the compounds found in the plant like terpenes and other cannabinoids, including trace amounts of THC (less than 0.3%).

  • Will PROVAULT products alter my state of mind?

    No. Our products do not contain THC, which is the psychoactive cannabinoid oftentimes associated with getting

  • Is CBD Legal?

    CBD derived from Hemp has been federally legal since December 2018 with the signing of the Farm Bill.

  • Will PROVAULT cause me to fail a drug-test?

    Since Provault products are infused with CBD Isolate, they are THC-Free and should not cause you to fail a drug test.

  • Where is PROVAULT’s Hemp grown?

    We source our hemp in the United States from various farms in California, Colorado, Oregon, and Kentucky.

  • How much Hemp CBD is in the PROVAULT products?

    The amount of CBD in PROVAULT products varies by product.

    • Muscle Salve: 1,500mg
    • Muscle Cream: 1,500mg
    • Dry Spray: 1,500mg
    • Cooling Roll-On: 1,500mg
    • Bath Salts: 250mg
    • Anti-Chafe Glide: 250mg
    • Hand & Equipment Sanitizer: 150mg

  • Do you test your products?

    Yes. We send every batch of our bulk CBD extract to certified third-party laboratories for screening. We test for the absence of THC as well as the absence of any heavy metals, fungi, bacteria, and other toxins. Subsequently, the finished products also undergo the same rigorous testing standards. All certificates of analysis results can be found on our website under each product's ingredients.

  • Where are your products made?

    Our products are made in California.

  • Is it legal to travel on flights/in airports with PROVAULT products?

    It is safe to travel with PROVAULT CBD products within the United States. International travel, though, varies by country of entry.

Returns

  • How will I know when my order was shipped?

    As soon as we process and assign a shipping label to your order, we will send you an email with the tracking number.

  • How can I cancel or make changes to my order?

    To cancel or make changes to the items in your order, please contact customer service at orders@arcadiabio.com. Please note that we process orders quickly, so once it’s out the door, it can’t be cancelled or changed.

  • What is your return policy?

    We are committed to making your experience with Provault an enjoyable and satisfied one. If for any reason you are not satisfied with your provaultcbd.com website purchase, your order can be returned within 30 days of delivery for store credit or a full refund (not including shipping). Please contact us at orders@arcadiabio.com.

  • Can I return Provault if I purchased it from a retail location?

    Purchases made at retail locations must be returned at their place of purchase. Provault is only able to accept purchases that were made through the website.

  • What if an item is missing, damaged or incorrect in my shipment?

    We are so sorry!  Please contact customer service at orders@arcadiabio.com so we can help.

Payments

  • What forms of payment do you accept?

    We accept Visa, Mastercard, and eCheck Payments which allows you to securely pay for your order using your checking account.

Shipping

  • How much does shipping cost?

    For all orders over $49, standard shipping is free. For orders under $49, standard shipping to next day air is available at different rates. The various options are outlined during the checkout process.

Promotions

  • Can I use a promotion code on sets?

    Promotion codes work on all products except for the sets. Our sets are already priced to save you more than our promotion codes.

  • Can I combine promotion codes?

    Promotion codes cannot be combined—our system only allows one per transaction.

  • How do I find out about any upcoming promotions?

    Be sure to follow us on Instagram and Facebook and subscribe to our newsletter!